Which Terminal Is Jetstar In Singapore?


If you’re flying with Jetstar to or from Singapore Changi Airport you may be wondering, which terminal is Jetstar in Singapore?

Jetstar operates from Terminal 4 at Singapore Changi Airport. This terminal, known for its modern facilities and efficient services, has been Jetstar’s designated terminal since March 2023.

Terminal 4, which opened its gates in October 2017, is the newest addition to Changi Airport’s terminals. It boasts state-of-the-art facilities and streamlined processes designed to enhance the passenger experience. From efficient check-in procedures to a wide range of dining options, Terminal 4 caters to the demands of modern air travel.

So if you’re planning a trip with Jetstar from Singapore, understanding the terminal situation is essential for a smooth journey. Get ready to embark on an exciting adventure as we uncover everything you need to know about which terminal Jetstar operates from in Singapore.


Jetstar’s Terminal Change at Changi Airport

Explanation of Jetstar’s Terminal Move

Jetstar, the popular low-cost airline, made a significant terminal change at Singapore’s Changi Airport. In March 2023, Jetstar shifted its operations from Terminal 1 to Terminal 4 (T4). This move was part of Changi Airport’s efforts to optimize terminal usage and enhance passenger experience.

The decision to relocate Jetstar to T4 was driven by several factors. Firstly, T4 is equipped with advanced technology and automated processes that streamline check-in, security clearance, and boarding procedures. These enhancements contribute to faster and more efficient travel for passengers. T4 boasts modern facilities and amenities that align with Jetstar’s commitment to providing a comfortable journey for its customers.

Impact on Passengers and Travel Experience

The change in terminals had both positive and negative impacts on passengers’ travel experience. Let’s take a closer look at these:


  • Enhanced Efficiency: With the implementation of automated processes at T4, passengers can expect quicker check-in and boarding procedures.
  • Modern Facilities: T4 offers state-of-the-art facilities such as self-service kiosks, spacious waiting areas, and a wide variety of dining options.
  • Improved Connectivity: The new terminal provides seamless connectivity with other transportation options within Changi Airport.


  • Adjustment Period: Passengers who were accustomed to flying from Terminal 1 may have initially faced confusion or inconvenience due to the change in location.
  • Longer Transfer Times: For passengers connecting between different airlines or terminals within Changi Airport, the transition from one terminal to another may result in longer transfer times.

Despite these challenges during the initial phase of adjustment, Jetstar’s move to T4 ultimately aimed to enhance overall passenger satisfaction by offering improved facilities and streamlined processes.

Comparison with Previous Terminal Location

Jetstar’s previous terminal at Changi Airport was Terminal 1. While Terminal 1 is one of the oldest terminals at the airport, it remains a bustling hub for several international airlines. The relocation to T4 provided Jetstar with an opportunity to leverage the advanced infrastructure and technological advancements available in the new terminal.


Benefits of Terminal 4 for Jetstar Passengers

Enhanced Facilities and Amenities Available at Terminal 4

Terminal 4 at Changi Airport offers a range of enhanced facilities and amenities that make it a great choice for Jetstar passengers. The terminal boasts modern architecture and design, creating a pleasant and comfortable environment for travellers. With spacious waiting areas, cosy seating, and ample charging points for electronic devices, you can relax and recharge before your flight.

In addition to the comfortable seating options, Terminal 4 also provides various dining options to satisfy your hunger cravings. From quick bites to full meals, there are plenty of restaurants and cafes where you can grab a delicious meal or a refreshing beverage. Whether you’re in the mood for local cuisine or international flavours, there’s something to suit every palate.

Improved Efficiency in Check-In and Boarding Processes

One of the key benefits of Terminal 4 is the improved efficiency in the check-in and boarding processes. With state-of-the-art technology implemented throughout the terminal, Jetstar passengers can enjoy a seamless travel experience. Automated check-in kiosks allow you to skip long queues at the check-in counters and complete your check-in process quickly.

Once you’ve checked in, boarding your flight is also made easier at Terminal 4. The self-boarding gates eliminate the need for manual ticket checks, making the process faster and more efficient. Simply scan your boarding pass at the gate, and you’ll be on your way to your aircraft in no time.

Seamless Connectivity to Other Parts of the Airport

Another advantage of Terminal 4 is its seamless connectivity to other parts of Changi Airport. The terminal is well-connected through covered walkways and skytrains, allowing easy access to other terminals as well as Jewel Changi Airport – an iconic lifestyle destination with world-class attractions.


If you have connecting flights or want to explore what Changi Airport has to offer during your layover, Terminal 4 provides convenient access to the rest of the airport. You can easily transfer between terminals without hassle, ensuring a smooth and enjoyable journey.

Check-in Procedures and Processes at Terminal 4

To make your Jetstar flight experience at Singapore’s Terminal 4 a breeze, let’s walk through the step-by-step guide on how to check in. We’ll also explore the self-service options available for a smoother check-in process and provide information on baggage drop-off procedures.

Step-by-Step Guide on How to Check-In for a Jetstar Flight at Terminal 4

  1. Arrival: When you arrive at Terminal 4, look out for the Jetstar signage or follow the directions from airport staff. They’ll guide you to the designated area for check-in.
  2. Check-In Options: At Terminal 4, Jetstar offers both manned counters and self-service kiosks for check-in. You can choose the option that suits you best.
  3. Self-Service Kiosks: If you prefer a quick and hassle-free check-in process, head over to one of the self-service kiosks. These automated machines allow you to perform various functions such as printing boarding passes, selecting seats, and even paying for excess baggage fees if needed.

Pros of Self-Service Kiosks:

  • Quick and convenient
  • Avoid long queues at manned counters
  • Perform multiple functions in one place
  • Cons of Self-Service Kiosks:
  • Limited assistance from staff
  • May require some familiarity with technology
  1. Staffed Counters: Alternatively, if you have any specific inquiries or prefer personalised assistance, approach one of the staffed counters where Jetstar staff will be happy to assist you with your check-in process.

Pros of Staffed Counters:

  • Personalized assistance from staff
  • Ideal for passengers who need extra guidance or have special requirements
  • Cons of Manned Counters:
  • Potential longer waiting times during peak travel periods
  1. Identification and Travel Documents: Ensure you have your identification documents, such as a passport or identity card, ready for the check-in process. You will also need your flight booking details or e-ticket.
  2. Baggage Drop-Off: After completing the check-in process either at the self-service kiosk or manned counter, proceed to the designated baggage drop-off area.

Baggage Handling and Collection at Terminal 4

Baggage Handling within Terminal 4

When you travel with Jetstar from Singapore, it’s important to know how baggage is handled at Terminal 4. Once you’ve checked in your luggage, the airport staff takes care of transferring it to the appropriate location within the terminal. They ensure that your bags are securely transported and ready for collection upon arrival.


Collecting Checked Baggage

After you land at Terminal 4, it’s time to retrieve your checked baggage. To make this process as smooth as possible, follow these instructions:

  1. Upon disembarking from the aircraft, follow the signs that direct you towards the baggage claim area.
  2. Proceed to the designated carousel assigned for your flight or check the information screens for details on which carousel to go to.
  3. Wait patiently for your bags to arrive on the carousel. Keep an eye out for your luggage by identifying any unique features or tags that distinguish it from others.
  4. Once you spot your bag, carefully remove it from the carousel and double-check its identification tags to ensure it belongs to you.

Tips for Smooth Retrieval

To avoid any confusion or delays when collecting your luggage at Terminal 4, consider these helpful tips:

  • Pack Wisely: Make sure all items are securely packed inside your suitcase or bag so that they don’t get damaged during transit.
  • Bag Identification: Attach a distinctive tag or ribbon to easily identify your bag among similar-looking ones on the carousel.
  • Arrival Time: Try to arrive promptly after landing so that you can reach the baggage claim area before a large crowd gathers.
  • Know Your Flight Number: Familiarize yourself with your flight number beforehand as it will help locate the correct baggage carousel more efficiently.

Remember, if you ever have trouble finding or identifying your checked baggage, don’t hesitate to seek assistance from airport staff who will be more than happy to help you.

Immigration and Customs Processes at Terminal 4

Overview of immigration procedures for departing passengers at Terminal 4

When you’re flying out of Singapore from Terminal 4 with Jetstar, there are a few things you need to know about the immigration process. Once you’ve checked in your baggage and obtained your boarding pass, head towards the immigration counters. There will be signs directing you to the appropriate area. At the immigration counter, present your passport along with any necessary travel documents, such as a visa or entry permit.

Information on customs regulations and clearance process upon arrival in Singapore

After an exciting journey with Jetstar, it’s time to arrive in Singapore! Upon landing at Terminal 4, make your way through the arrival gates towards the customs area. Here, you’ll need to declare any items that require customs clearance. It’s important to familiarise yourself with Singapore’s customs regulations beforehand to avoid any issues.

It is vital you prepare your Singapore Arrival Card before landing in Singapore, use our guide to help you through the process.

Singapore has strict rules regarding prohibited and controlled goods, such as drugs, weapons, and counterfeit items. Make sure you don’t bring any of these items into the country as they can lead to serious consequences. Certain food products and medications may also require special permits or documentation.

When going through customs clearance at Terminal 4, follow the instructions provided by the officers and place all your belongings on the X-ray machine for screening. If you have nothing to declare, proceed through the green channel. However, if you have goods that require declaration or are unsure about anything, use the red channel where officers will assist you further.

Tips for expediting immigration clearance during peak hours

During peak hours at Terminal 4, immigration lines can get quite long due to increased passenger traffic. To help expedite your clearance process and avoid unnecessary delays:

  • Arrive early: Plan ahead and arrive at least three hours before your flight departure time to allow ample time for check-in procedures and immigration clearance.
  • Use automated clearance lanes: If you have a Singapore-registered passport or an eligible document, consider using the automated immigration clearance lanes. These can help speed up the process by allowing you to self-clear without having to interact with an officer.
  • Follow instructions and be prepared: Pay attention to the instructions given by immigration officers and have your travel documents readily available for inspection.

Make sure you read:

How Do I Get My SG Arrival Card?

How Long Does It Take to Get an SG Arrival Card?

Should I Print My SG Arrival Card?

Transportation Options to and from Terminal 4

Various transportation modes available from the airport to different destinations

Getting to and from Terminal 4 at Singapore’s Changi Airport is a breeze, thanks to the various transportation options available. Whether you’re heading downtown or exploring other parts of the city, there are convenient ways to reach your desired destination.

Public transport options: buses, trains, taxis, etc.

Public transport in Singapore is efficient and well-connected, making it an excellent option for travelers on a budget. From Terminal 4, you can hop on a bus or take the MRT (Mass Rapid Transit) train to reach different parts of the city. Here are some key details about each mode of public transport:

  • Buses: The airport offers several bus services that operate round-the-clock. They provide easy access to popular areas such as Orchard Road and Marina Bay Sands. Just check the bus schedules and routes beforehand for a hassle-free journey.
  • MRT: The MRT system is another reliable way to travel around Singapore. From Terminal 4, you can take a free shuttle bus to T2 or T3 and then board the train from there. The MRT network covers most major attractions and neighborhoods in Singapore.
  • Taxis: If you prefer door-to-door convenience, taxis are readily available at Terminal 4. Simply follow the signs for taxi queues outside the arrival hall. Taxis in Singapore are metered, so make sure the driver turns on the meter at the start of your journey.

Also read: Are Singapore Buses 24 Hours?

Recommendations for convenient transfer services or private transportation

For those who prioritize convenience and comfort, there are several transfer services and private transportation options available at Terminal 4:

  • Airport Shuttles: Many hotels offer complimentary shuttle services for their guests. Check with your hotel if they provide this service from Changi Airport.
  • Ride-Hailing Apps: Popular ride-hailing apps like Grab and Gojek are widely used in Singapore. Download the app, book a ride, and enjoy a hassle-free journey to your destination.
  • Private Car Services: If you prefer a more luxurious experience, private car services like limousines or chauffeur-driven cars are available for hire. These services offer personalized pick-up and drop-off at the airport.

Lounge access and services available to Jetstar passengers at Terminal 4

Jetstar passengers, particularly those with a Business Class fare and a Max bundle, can enjoy lounge access at various airports, including Singapore Changi International Airport. Here’s a detailed look at the services available to Jetstar passengers at Terminal 4 in Changi Airport:

Lounge Access for Business Max Passengers

  • Eligibility: Passengers with a Business Class fare and a Max bundle on international flights with a JQ or QF code.
  • Availability: Lounge access is available from the time check-in opens until the flight starts boarding. It’s not available on arrival at the destination or for connecting flights without a Business Class fare with Max bundle.

Specific Lounges at Changi Airport

  • Qantas Singapore International Lounge: Located in Terminal 1, this lounge can be accessed by turning left after Immigration and going up the escalators.
  • Blossom Lounge: Situated in Terminal 4, this lounge is on Level 2 Mezzanine in the Departure/Transit Lounge.

Additional Information

  • Qantas Club Members: Those who are Qantas Club members and have their next onward flight on a Jetstar flight with a JQ flight number can access the Qantas Club lounge, where available.
  • Restrictions: Access to partner airline lounges or associated lounges is not available for Qantas Club members flying on Jetstar.
  • Note: From 22 March 2023, Jetstar operates from Terminal 4, so passengers should plan their arrival time accordingly.

Services in the Lounges

While specific services offered in the lounges at Terminal 4 can vary from day to day, typically, passengers can expect:

  • Comfortable seating areas for relaxation or work.
  • Food and beverage options.
  • Internet access and charging stations for electronic devices.

It’s important to note that lounge access and facilities are subject to availability and may vary. Passengers are advised to check the specific terms and conditions related to their fare and membership status for lounge access.

Dining and shopping options at Terminal 4 for Jetstar travellers

Jetstar travellers at Changi Airport’s Terminal 4 can look forward to a variety of dining and shopping experiences. Here’s an overview of what Terminal 4 offers:

Dining Options

  • Variety of Cuisines: Terminal 4 offers a range of food options, including restaurants, food courts, and food kiosks. Travellers can enjoy a variety of cuisine choices both in the public and transit areas.
  • Restaurants and Eateries: In the public area, options include Kopitiam, Andes at Aston, Aji iChi, and Old street Bak Kut Teh. In the transit area, travellers can find the International food hall, Tiger Den, Crystal Jade GO, and more.

Shopping Options

  • Duty-Free Shopping: Terminal 4 features the world’s first Integrated Duty-Free Zone, which includes cosmetics & perfumes from The Shilla Duty Free and wines & spirits from Lotte Duty Free. Additionally, there are high-ceiling boutiques offering a visually stunning shopping experience.
  • Exclusive Shopping Offers: Jetstar passengers can enjoy exclusive shopping offers:
    • Lotte Duty Free: 5% off with no minimum spend, valid until 18 July.
    • The Shilla Duty Free: S$15 off with a minimum spend of S$250, valid until 31 October.
    • METAPOD: S$10 off with a minimum spend of S$150, valid until 18 July.

Additional Attractions

  • Playground for the Family: A 16m-high play structure made from climbing ropes offers entertainment for children and families.
  • Immersive Wall: A 70m-wide digital wall displaying beautiful destinations and whimsical travel-related videos enhances the security screening experience.

Getting There

  • Connectivity: Free 24-hour shuttle buses connect T4 with other terminals. Public transport options like taxis, private-hire vehicles, and public buses are also available.

Terminal 4 at Changi Airport, with its high degree of automation and variety of dining and shopping options, provides Jetstar travellers with a convenient and enjoyable experience before their flight.

Connecting flights and transfers at Terminal 4 for Jetstar passengers

Navigating through the bustling Changi Airport, particularly for connecting flights and transfers, can be a crucial part of a traveller’s journey. For Jetstar passengers at Terminal 4, understanding the process and facilities available is key to a smooth and stress-free transit. Terminal 4, known for its state-of-the-art automation and efficient services, offers a range of options to facilitate easy connections and transfers.

Automated and Convenient Check-In

  • Jetstar Check-In Counters: Located at row 7 in Terminal 4.
  • Automation: T4 is known for its high degree of automation, which streamlines the airport journey from check-in to boarding. This includes automated immigration gantries for clearance and advanced 3D screening technology for security checks.

Early Check-In Options

  • Early Check-In (ECI) at Jewel Changi Airport: Available between 08:00 to 00:00 (16 hours) at level 1, at least 3 hours before the flight. This allows passengers to explore Jewel Changi Airport after checking in.
  • Self-Service Check-In: Available at Row 7 for all Jetstar passengers.
  • Online Check-In: For Jetstar Asia (3K) and Jetstar Japan (GK) flights, online check-in opens 7 days before the flight and closes 2 hours before departure.

Transportation and Connectivity

  • Free 24-Hour Shuttle Buses: These buses provide a connection between other terminals and T4, making transfers more convenient for passengers with connecting flights.
  • Public Transport Options: Taxis, private-hire vehicles, and public buses (service numbers 24, 34, 36, and 110) are readily available for transfers to and from T4.

Tips for Jetstar Passengers with Connecting Flights

  • Plan Ahead: Check the details of your connecting flights and the terminal information in advance.
  • Allow Sufficient Time: Ensure you have enough time for transfers, especially if you need to move between different terminals.
  • Use Airport Facilities: Take advantage of the automated services and early check-in options to streamline your transfer experience.

For more specific information regarding connecting flights and transfers for Jetstar passengers at Terminal 4, it is recommended to consult directly with Jetstar or Changi Airport’s customer service.

Recommended Activities near Terminal 4 during Layovers

Nearby Attractions for Short Layovers

If you find yourself with a short layover at Terminal 4 in Singapore, don’t worry! There are plenty of nearby attractions and activities to keep you entertained. One popular option is to visit the Jewel Changi Airport, which is just a short walk away from Terminal 4. The Jewel is a stunning multi-dimensional lifestyle destination that offers a wide range of experiences for visitors of all ages. You can explore lush gardens, marvel at the indoor waterfall known as the Rain Vortex, or even go shopping at the many retail outlets available.

Watch: How to Visit Singapore’s JEWEL at Changi Airport (Know Before You Go)

Dining Options within Close Proximity

You’ll be spoilt for choice. Whether you’re in the mood for local cuisine or international flavours, there’s something for everyone. You can head over to the Food Emporium located within Jewel Changi Airport and indulge in a variety of delicious dishes from different cuisines. From Asian street food to gourmet burgers and pizzas, you’ll find it all here.

If you prefer something closer to Terminal 4 itself, there are several dining options available within the airport itself. You can grab a quick bite at one of the many cafes or opt for a more leisurely meal at one of the restaurants offering both local and international fare.

Shopping Opportunities and Unique Experiences

For those who enjoy shopping or want to pick up some souvenirs during their layover, there are ample opportunities near Terminal 4. As mentioned earlier, Jewel Changi Airport houses numerous retail outlets where you can shop till you drop. From luxury brands to affordable fashion labels and unique speciality stores, there’s something for every shopper.

If you’re looking for unique experiences during your layover, consider visiting Canopy Park within Jewel Changi Airport. Here, you’ll find various attractions such as mirror mazes, bouncing nets, and even a hedge maze. It’s a great way to have some fun and make the most of your time before catching your next flight.

Which Terminal Is Jetstar In Singapore? – FAQs

What terminal is Jetstar located in at Singapore Changi Airport?

Jetstar operates from Terminal 4 at Singapore Changi Airport.

You might be thinking, “Why does it matter?” Well, knowing the correct terminal can save you a lot of time and hassle when you’re rushing to catch your flight. So, make sure you head to Terminal 4 if you’re flying with Jetstar!

Can I check in online for my Jetstar flight departing from Singapore?

Absolutely! Jetstar offers online check-in services for flights departing from Singapore.

Online check-in allows you to skip long queues at the airport and save precious time. All you need is your booking reference number or e-ticket number handy, and you can check in conveniently from anywhere with an internet connection.

Is there Wi-Fi available at Terminal 4 in Singapore Changi Airport?

Yes! You’ll be happy to know that free Wi-Fi is available throughout Terminal 4 at Singapore Changi Airport.

Whether you need to catch up on emails, stream your favourite shows, or simply stay connected with loved ones, you can easily access the airport’s Wi-Fi network. Just connect to the “ChangiWiFi” network, follow the instructions, and enjoy unlimited surfing!

Which terminal does Jetstar operate from at Singapore Changi Airport?

Jetstar operates from Terminal 4 at Singapore Changi Airport.

Are there any specific check-in procedures for Jetstar at Terminal 4?

Jetstar passengers can check in at row 7 in Terminal 4. The terminal is known for its automation, offering self-service check-in options and streamlined processes.

Can I check in early for my Jetstar flight at Changi Airport?

Yes, early check-in is available for Jetstar flights. Passengers can check in early at Jewel Changi Airport between 08:00 to 00:00, at least 3 hours before their flight.

How do I transfer between terminals if I have a connecting Jetstar flight?

Free 24-hour shuttle buses are available for transfers between terminals. This service is especially useful for passengers with connecting flights.

Are there any online check-in options for Jetstar flights?

Yes, for Jetstar Asia (3K) and Jetstar Japan (GK) flights, online check-in opens 7 days before the flight and closes 2 hours before departure.

What are the boarding gate times for Jetstar Airways (JQ) flights?

The check-in, bag drop, and boarding gate times for Jetstar Airways (JQ) flights have recently changed and now close earlier. Passengers are advised to check these times directly with Jetstar in advance.

Where can I find my departure terminal and airport information for Jetstar?

All relevant airport and terminal information can be found in your itinerary or by going to ‘Manage booking’ on the Jetstar website.

Is there any specific identification required for domestic Jetstar flights departing from international terminals?

For certain domestic flights departing from international terminals, passengers need to check in earlier and show a passport or photographic identification issued by the Australian government.

What are the facilities available at Terminal 4 for Jetstar passengers?

Terminal 4 offers a range of facilities including automated check-in kiosks, a variety of dining and shopping options, and a family-friendly environment with a playground and immersive digital walls.

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